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Publications CAN/CSA-B651.2-07 (R2017)

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CAN/CSA-B651.2-07 (R2017) - Accessible Design for Self-Service Interactive Devices

Publication Year:

  • 2007

Total Pages:


Reaffirmed Year:

  • 2017


  • CSA

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This is the first edition of CAN/CSA-B651.2, Accessible design for self-service interactive devices.

This Standard specifies requirements for making electronic (including electro-mechanical) and mechanical self-service interactive devices accessible to and usable by people with a range of physical, sensory, and cognitive disabilities. It has been developed to fulfill an expressed need for a national technical Standard covering a broad range of interactive devices.


1.1 Purpose

The purpose of this Standard is to specify minimum accessibility and usability requirements for self-service interactive devices intended for public use.


(1) While the purpose of this Standard is to make a product as accessible and usable as practicable for people with disabilities or functional limitations, it is possible that some people will have needs greater than the needs addressed by this Standard. See Annex A for information on the characteristics of people with disabilities.

(2) The language requirements stated in this Standard refer to English and French, i.e., the official languages of Canada.

1.2 Limitations

This Standard is limited to self-service interactive devices that contain any of the components specified in Clause 5.

This Standard does not cover (a) automated banking machines (ABMs), which are covered by CAN/CSA-B651.1; and (b) websites and web applications that are beyond the control of the service provider and accessed from public devices.

1.3 Application

This Standard specifies technical requirements that can be applied to the design and manufacturing of self-service interactive devices. However, the extent to which these requirements are to be applied lies outside the scope of this Standard and remains the responsibility of authorities having jurisdiction and other users of this Standard.

1.4 Terminology

In CSA Standards, "shall" is used to express a requirement, i.e., a provision that the user is obliged to satisfy in order to comply with the standard; "should" is used to express a recommendation or that which is advised but not required; "may" is used to express an option or that which is permissible within the limits of the standard; and "can" is used to express possibility or capability.

Notes accompanying clauses do not include requirements or alternative requirements; the purpose of a note accompanying a clause is to separate from the text explanatory or informative material.

Notes to tables and figures are considered part of the table or figure and may be written as requirements.

Annexes are designated normative (mandatory) or informative (non-mandatory) to define their application.

1.5 Dimensions

This Standard contains minimum requirements based on adult dimensions. Dimensions are given in SI (metric) units (typically in millimetres) and, where converted from imperial units, have been rounded off with respect to critical dimensions. All dimensions in figures are given in millimetres and are measured to the centreline, unless otherwise specified.

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GST REG No R119441681
QST REG No R1006017360