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Publications GAS TRADE: UNIT 7 (5th ed. pub. 2015)

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GAS TRADE: UNIT 7 (5th ed. pub. 2015) - Customer relations

Publication Year:

  • 2015

Total Pages:

54

Publisher:

  • CSA
CSA Group's 2015 Gas Trade materials reference the Red Seal Program's trade outlines for your preparation to become a nationally recognized gasfitter. Please visit the Red Seal Program's website for more details.


Unit 7 - Customer relations

Purpose:


Establishing and maintaining good customer relations is a major responsibility of today's gas technician/fitter. Consumers in our service-oriented society have come to expect and demand the highest quality goods and services. Producing top quality work and ensuring customer satisfaction go a long way toward enhancing the public image of you as the gas technician/fitter and the company you represent.


Learning Objectives:

At the end of this unit you will be able to:

  • Respond to customer inquiries.

  • Prevent property damage.

  • Respond to difficult customers.

  • Demonstrate sensitivity to cultural differences.

  • Complete jobs according to policies and regulations.


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