GAS TRADE: UNIT 7 (5th ed. pub. 2015)
CSA Groupís 2015 Gas Trade materials reference the Red Seal Programís trade outlines for your preparation to become a nationally recognized gasfitter. Please visit the Red Seal Programís website for more details. Unit 7 - Customer relationsPurpose:
Establishing and maintaining good customer relations is a major responsibility of todayís gas technician/fitter. Consumers in our service-oriented society have come to expect and demand the highest quality goods and services. Producing top quality work and ensuring customer satisfaction go a long way toward enhancing the public image of you as the gas technician/fitter and the company you represent.Learning Objectives:
At the end of this unit you will be able to:
- Respond to customer inquiries.
- Prevent property damage.
- Respond to difficult customers.
- Demonstrate sensitivity to cultural differences.
- Complete jobs according to policies and regulations.
GST REG No R119441681
QST REG No R1006017360